Verizon does damage control after massive outage angers customers

Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

Verizon outage compensation: How to claim $20 credit after January 14 outage?

Verizon faced a significant mobile service outage on January 14. The company apologized to its customers and offered $20 compensation.

'Your whole life is on the phone.' Should companies like Verizon be forced to refund you the next time there's a major outage?

As of now, there are essentially no federal or state laws requiring automatic refunds in the case of service outages, according to John Breyault, a vice president at the National Consumers League. But ...

What caused Verizon outage? Expert finds timing ‘suspicious’ amid US-Iran tensions

An official probe into the massive Verizon outage has begun even as an expert has flagged the ‘suspicious’ timing, given tensions with China and Iran.