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The Trust Gap Killing AI Rollouts in CX, And How Leaders Fix It
AI is getting cheaper and more capable, but many CX teams are still watching projects stall, quietly fail, or never make it past pilot. In this episode of CX Today, host Rob Wilkinson is joined by Kathryn Simons Porter, Founder at Flourish Business Consulting, to unpack the “AI and trust paradoxes” showing up inside customer experience ...
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