Our new Outage Management System marks a significant leap forward in our efforts to enhance customer service, communication and satisfaction. This system, which includes a new, interactive outage map now available on our website and mobile app, empowers our customers with real-time insights and more transparency during power outages. We understand the challenges you face when the power goes out, and we’re committed to making your experience with DLC as seamless as possible. We’ll continue to inv

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When you report an outage via phone, web or text message, our Outage Management System automatically evaluates the pattern of reported outages and determines the likely location(s) of trouble. Here are the types of crews you might see in your neighborhood after a storm ⬇ | Ohio Edison